Shipping
Contact Us
Customer Care: info@friendsofstore.com.au
Operating hours: Monday to Friday – 9:30am-5:30pm & Saturday 10:00am-4:00pm
SHIPPING
Orders are processed Monday - Friday (excluding public holidays) from 10:00am-5:00pm AEST. Orders can take 1-2 business days to be shipped – please be patient as we are a small team.
Your unique tracking number will be sent to your email once your order has dispatched.
In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our team ASAP.
DELIVERY TIMES
|
LOCATION |
COST |
TIME |
|
Australia Standard |
$10.00 |
3-5 Business Days |
|
Australia Express |
$15.00 |
1-2 Business Days |
* Shipping time may vary dependent on your delivery location; Metro addresses will receive orders quicker than rural addresses – please factor these added times in when placing your order.
* Express orders placed weekdays before 2pm AEST will be lodged on the same day. Orders placed outside of these times will leave the next business day.
INTERNATIONAL ORDERS
Please contact us via email info@friendsofstore.com.au prior to international orders. Note that International orders (including New Zealand) may be subject to customs inspections and import duties and taxes unique to your country.
TAXES & DUTIES
Please note taxes and duties may be charged for international orders.
All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.
If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.