Exchanges & Returns

This policy only applies to items purchased from this online store.

We appreciate it's not always easy buying the perfect garment/item online and we understand that you may need to return items occasionally.  You may simply have changed your mind.

You may return your online purchase, even if there is nothing wrong with the garment/item, by either:

  • Posting it back to our online store; or
  • Visiting a our physical store  

Item(s) must be received back within 14 days of the date of receiving your order.  
After 14 days, Friends Of Store cannot accept returns for any reason other than if it is faulty (detailed further below).


We are happy to accept item returns for a refund where:

  • the goods are in saleable condition;
  • the goods have not been worn or used;
  • the goods have the original tags still attached;
  • the goods are received back within 14 days of receiving your order;


We agree that the items are:

  • Faulty (unless caused by you);
  • Have been wrongly described; or
  • Are different to the goods that you ordered.

We will then refund you the purchase price (excluding the freight fee). Please note that gift cards are non-refundable/exchangeable for cash.

To return an item:



Please note that Friends Of Store take no responsibility for missing incoming deliveries. Return shipping charges are not refundable.

Please allow 7 days from the day you returned your order for your return or exchange to be processed and for your account to be credited.


If you have received a faulty garment/item from our online store, please contact us via email at

Friends Of Store will reimburse any reasonable shipping charges for return of goods that are deemed faulty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where permitted by law, all other rights are excluded. 

Please note these are Friends Of Store online terms & conditions only and differ to our in-store terms & conditions.

For any further queries please contact us via email at