Exchanges & Returns

This policy only applies to items purchased from this online store.

EXCHANGES

We appreciate it's not always easy buying the perfect garment/item online and we understand that you may need to return items occasionally. 

You may return your online purchase for an exchange, even if there is nothing wrong with the garment/item, by either:

  • Posting it back to our online store; or
  • Visiting a our physical store

Please ensure:

  • the goods are in saleable condition;
  • the goods have not been worn or used;
  • the goods have the original tags still attached.
  • the goods are received back within 14 days of receiving your order;

Item(s) must be received back within 14 days of the date of receiving your order.  
After 14 days, Friends Of Store cannot accept returns for any reason other than if it is faulty (detailed further below).

REFUNDS

We are happy to accept item returns for a refund where we agree that the items are:

    • Faulty (unless caused by you);
    • Have been wrongly described; or
    • Are different to the goods that you ordered.

    We will then refund you the purchase price (excluding the freight fee). Please note that gift cards are non-refundable/exchangeable for cash.

    If you have received a faulty item please get in touch via email at info@friendsofstore.com.au.

    To return an item:

    FRIENDS OF STORE
    90 LIEBIG STREET,
    WARRNAMBOOL, VIC, 3280

    Please note that Friends Of Store take no responsibility for missing incoming deliveries. Return shipping charges are not refundable. Allow 7 days from the day you returned your order for your return or exchange to be processed and for your account to be credited.

    No returns or exchanges on sale items. All sales of Sale or Discounted items are final.

    Please note these are Friends Of Store online terms & conditions only and differ to our in-store terms & conditions.

    For any further queries please contact us via email at info@friendsofstore.com.au.